Beijing Youshare Food Co., Ltd|ice cream|3D ice cream|fruit ice cream

What are the steps in ordering ice cream from Hicey, from inquiry to reorder?

2026-10-26

【正文】

Hicey, the ice cream brand of Beijing Youshare Food Co., Ltd., operates a transparent, step-by-step order process designed for international importers, distributors, and retail buyers seeking 3D fruit-shaped ice cream.

What are the eight steps in the order process?

The complete workflow spans eight distinct stages: inquiry, quotation, samples, first order, production scheduling, ocean cold chain, arrival, and reorder.

Fixed figures apply to the initial hand-offs: - Inquiry: Responses are provided within 24 hours. - Quotation & Samples: Physical samples are dispatched within 3 to 5 working days. - First Order: Confirmation takes about 7 working days. - Production Scheduling: Manufacturing is completed in about 20 working days.

How do inquiry, quotation, and sample delivery work?

The journey begins when a buyer submits an inquiry specifying target SKUs, volume, and destination requirements. A comprehensive quotation is delivered within 24 hours.

Upon request, physical samples are shipped out within 3 to 5 working days, allowing procurement teams to verify product quality and packaging standards before commercial commitment.

What happens during first order and production scheduling?

After sample evaluation, finalizing a first order takes about 7 working days for contract and documentation review.

Once confirmed, production scheduling takes about 20 working days. This timeframe covers raw material inspection, 3D fruit mold processing, freezing, and multi-stage quality control.

How are ocean cold chain, arrival, and reorder handled?

Shipments are dispatched via an ocean cold chain maintained at -18℃ in 40-foot high-cube reefer containers to ensure temperature stability during transit.

Upon port arrival and customs clearance, the products enter local distribution networks. Due to steady retail demand, buyers typically reorder every one to three months.

FAQ

Can buyers mix multiple SKUs in a single container? Yes, mixed container loading is fully supported, allowing buyers to combine various 3D ice cream shapes within a single shipment.

Written by the Hicey export team at Beijing Youshare Food Co., Ltd. We specialize in cross-border B2B supply of novelty molded ice cream, currently shipping to more than 80 countries and regions with verified deliveries and ongoing partnerships.

#b2btrade #icecreammanufacturer #supplychain #importexport

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• 小红书：What are the steps in ordering ice cream from Hicey, from inquiry to reorder?
• 抖音：How does the Hicey order process work?｜What happens after I send Hicey an inquiry?